SALE GARMENTS: Unfortunately we cannot accept returns or refunds on sale items.
Thank you for your understanding!
We have a 30-day return policy, on non sale garments, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with attached tags. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:
Jon D Designs
George Courts Building, Unit GF
238 Karangahape Road Auckland Central
AUK, 1010, New Zealand.
You can always contact us for any return questions at [email protected].
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
As above, your item must be in the same condition that you received it, unworn or unused, with attached tags. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspect your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember, it can take some time for your bank or credit card company to process and post the refund.
Thank you for choosing OBI!